Operation Manager

• Operational Oversight: Managing day-to-day activities, including front desk, housekeeping, security, and maintenance to maintain high standards.

• Guest Experience & Satisfaction: Ensuring superior guest service, handling complaints, and implementing strategies to improve satisfaction scores.

• Financial Management: Monitoring budgets, controlling costs, optimizing inventory, and preparing financial reports for senior management

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• Staff Leadership & Training: Hiring, training, scheduling, and mentoring staff to ensure consistent, efficient performance.

• Quality Control & Compliance: Conducting regular facility inspections and ensuring compliance with safety, health, and local regulations.

Core Competencies & Skills

• Leadership & Communication: Strong communication skills to coordinate between departments and lead teams.

• Problem-Solving: Ability to handle guest issues and operational disruptions under pressure.

• Technical Proficiency: Competence in Property Management Systems (PMS).

• Strategic Planning: Developing operational policies to improve efficiency and revenue.

The role often requires a degree in hospitality management and several years of experience in a similar, fast-paced environment.

• It is a Full Time Waiter / Steward job for candidates with 2 - 5 years of experience.