Kitchen Helper

Job Summary

The Chat Associate at Sangam Sweets is responsible for handling customer inquiries through online chat platforms, assisting customers with product information, order placement, delivery queries, and resolving complaints. The role focuses on providing quick, courteous, and accurate responses to ensure excellent customer experience and support online sales.

Key Responsibilities

1. Customer Interaction

• Respond to customer queries through live chat, website chat, and messaging platforms.

• Provide information about sweets, snacks, gift hampers, pricing, and offers.

• Guide customers in selecting products based on their preferences and occasions.

2. Order Support

• Assist customers with placing online orders.

• Provide order status updates, delivery timelines, and payment assistance.

• Coordinate with the outlet or dispatch team for order processing.

3. Complaint Handling

• Address customer complaints regarding quality, delivery, or service.

• Escalate complex issues to the concerned department.

• Ensure quick resolution and maintain customer satisfaction.

4. Product Knowledge

• Maintain updated knowledge about Sangam Sweets products, seasonal items, and special offers.

• Inform customers about new launches, festive hampers, and promotions.

5. Sales Support

• Promote combo offers, festive packs, and bulk orders.

• Upsell products while interacting with customers.

6. Documentation & Reporting

• Maintain chat logs and customer interaction records.

• Prepare daily reports on inquiries, orders, and complaints.

7. Customer Experience

• Maintain polite, professional, and friendly communication.

• Ensure quick response time and accurate information.

Required Skills

• Good written communication skills in English and local languages (Kannada/Hindi preferred)

• Basic computer and typing skills

• Ability to handle multiple chats simultaneously

• Customer service orientation

• It is a Full Time Waiter / Steward job for candidates with 6 months - 2 years of experience.