Guest Service Associate

🎬 Position: Service Associate (Guest / Customer Service Associate)

Location: Ahmedabad –INOX Himalaya Mall

Employment Type: Full‑time, Permanent (including shift and rotational schedules)

💼 About the Role

You’ll be the friendly face of the cinema—welcoming guests, handling box‑office and concessions sales, assisting inside auditoriums, and providing seat‑side services. You’ll be trained to use ticketing software (like SHOWBIZZ), process transactions, upsell, and resolve guest queries.

✅ Key Responsibilities

Guest Interaction & Support

Greet and assist guests in a courteous and timely manner

Help them find seats, offer movie/showtime information, and manage queries or complaints

Box Office & Concession

Operate box office systems to issue tickets, process refunds, handle concession order

Follow strict cash handling procedures, perform self‑audits, maintain cash floats and daily reports

Seat-side Service & Upsellin

Recommend food or beverage items and seat services (e.g., popcorn, drinks) to enhance guest experience and boost revenue

Cleanliness & Operational Standard

Maintain hygiene in counters, auditoriums, and F&B zones, help with section upkeep and safety compliance

Teamwork & Multitaskin

Work collaboratively across box office, concessions, ushering, loyalty programs, and promotions

🎓 Qualifications & Candidate Profil

Education: 10th or 12th pass; graduates or hospitality diploma holders preferred

Experience: Freshers welcome (0–1 year); experience in hospitality, retail, cinema, or customer service is a plu

Age: Typically 18–30 years in Ahmedabad listings

Gender: Listings show any gender eligible in Ahmedabad and Vadodara roles (Delhi sometimes restricts male candidates only)

Skills

Basic English and Hindi/Gujarati communicatio

Strong customer‑centric attitude, presentable, well‑groome

Quick learner, multitasker, disciplined, integrity-driven attitude

Shifts: Must be comfortable with morning, evening, night, and rotational shifts including weekends

💰 Offered Compensation & Benefit

In-hand Salary: Approximately ₹12,000 to ₹15,000 per month depending on location, experience, and shift—aligned with listings in Ahmedabad and Vadodara

Annual CTC: ₹1.5 LPA to ₹3.6 LPA based on AmbitionBox estimates for Service/Guest Service associates

Benefits: Provident Fund, Health Insurance, ESI, paid sick leave, leave encashment, life insurance; night meal allowance

• It is a Full Time Waiter / Steward job for candidates with 0 - 2 years of experience.

More about this Guest Service Associate job

1. What is the eligibility criteria to apply for this Guest Service Associate job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹16000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Guest Service Associate job?
   Ans: This Guest Service Associate job will have 6 working days.
4. Are there any charges applicable while applying or joining this Guest Service Associate job?
   Ans: No, there is no fee applicable for applying this Guest Service Associate job and during the employment with the company, i.e., PVR INOX LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Guest Service Associate role?
   Ans: There is an immediate opening of 10 Guest Service Associate at PVR INOX LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Waiter / Steward job.
8. What are the timings of this Guest Service Associate job?
   Ans: This Guest Service Associate job has 05:00 शाम - 03:00 रात timing.