PVR INOX Guest Service Associate (GSA) role, the responsibilities can be written as:
Welcome guests and provide a warm, friendly, and professional cinema experience.
Manage ticket booking, ticket validation, and box office operations efficiently.
Handle Food & Beverage (F&B) counter operations, including order taking, billing, and serving.
Guide guests to their auditoriums and assist with seating arrangements.
Resolve customer queries and complaints promptly while maintaining high service standards.
Ensure auditoriums, lobby, washrooms, and public areas are clean and presentable.
Maintain hygiene and food safety standards at F&B counters.
Operate billing/POS systems and handle cash and digital transactions accurately.
Promote and upsell food combos, beverages, memberships, and ongoing offers.
Assist in crowd management during peak hours, movie premieres, and special events.
Follow company SOPs, safety guidelines, and emergency procedures.
Coordinate with housekeeping, security, and technical teams to ensure smooth theatre operations.