Cafe Staff

Customer Service

• Greet customers warmly and take orders accurately

• Explain menu items, offers, and upsell when appropriate

• Handle customer queries and complaints politely

• Ensure fast and friendly service during peak hours

Food & Beverage Preparation

• Prepare beverages and food items as per SOPs and recipes

• Maintain consistency in taste, portion size, and presentation

• Follow hygiene and food safety standards at all times

• Operate coffee machines, blenders, POS systems, etc.

Billing & Cash Handling

• Generate bills through POS system (Dine-in / Takeaway / Online)

• Handle cash, UPI, cards responsibly

• Follow correct discount and offer policies

Hygiene & Cleanliness

• Maintain cleanliness of café, counters, equipment, and wash areas

• Follow personal grooming and hygiene standards

• Ensure proper waste segregation and disposal

Stock & Inventory Support

• Check availability of raw materials and finished products

• Inform supervisor about low stock or shortages

• Assist in receiving and storing supplies properly

Team & Operations Support

• Coordinate with kitchen, bar, and delivery partners

• Follow shift schedules and attend briefings

• Support team during rush hours and promotions

Skills & Requirements

• Basic communication skills (English / Hindi / Local language)

• Customer-friendly attitude and teamwork mindset

• Willingness to work in shifts, weekends & holidays

• Basic knowledge of food & beverage service (preferred)

• Freshers can apply (training will be provided)

Key Performance Indicators (KPIs)

• Customer satisfaction & feedback

• Order accuracy and service speed

• Adherence to SOPs and hygiene standards

• Sales contribution & upselling

• It is a Full Time Waiter / Steward job for candidates with 0 - 2 years of experience.