Captain – Hospitality
Location: Dadar West, Mumbai Experience: 2–4 years Salary: ₹22,000 – ₹25,000 per month Openings: 4
Job Description
Madwater Brewery is looking for experienced and customer-focused Captains to manage day-to-day floor operations and ensure a smooth dining and guest experience.
Key Responsibilities
• Welcome guests and assist them with seating and menu requirements.
• Take food and beverage orders accurately.
• Explain menu items, beverages and available recommendations to guests.
• Coordinate with the kitchen and bar teams for timely order delivery.
• Ensure tables are properly set, clean and maintained.
• Monitor guest satisfaction throughout the dining experience.
• Handle basic guest queries and resolve service-related concerns professionally.
• Coordinate with Stewards, Bartenders and other floor staff.
• Ensure service and hygiene standards are maintained.
• Assist in billing coordination and table closing.
• Support the restaurant team during peak hours and special events.
Requirements
• 2–4 years of experience in a restaurant, brewery, bar, lounge or hotel.
• Good communication and interpersonal skills.
• Strong knowledge of food and beverage service.
• Customer-service-oriented approach.
• Ability to work in rotational shifts, weekends and holidays.
• Presentable personality and professional grooming.