Cafe Staff

Steward Responsibilities in a Café

A Steward (Service Staff / Waiter) in a café is responsible for smooth guest service, order handling, and maintaining hygiene standards.

1️⃣ Guest Service

• Greet customers politely and seat them (if required)

• Present menu and explain specials / combos

• Take accurate food & beverage orders

• Suggest add-ons (desserts, extra toppings, beverages)

• Ensure quick and friendly service

• Handle basic customer complaints politely

2️⃣ Order Coordination

• Punch orders into POS system

• Coordinate with barista/kitchen staff

• Serve food & beverages as per service standards

• Check back with guests for satisfaction

• Clear tables after guests leave

3️⃣ Hygiene & Cleanliness

• Maintain table cleanliness

• Ensure cutlery, crockery are clean

• Follow grooming standards (uniform, hygiene)

• Maintain café floor cleanliness during shift

4️⃣ Billing & Cash Handling (if assigned)

• Present bill to customer

• Handle cash / UPI / card payments

• Close bills correctly in POS

5️⃣ Opening & Closing Duties

• Set up tables before opening

• Refill condiments

• Stack service items

• Assist in closing cleaning activities

🎯 Skills Required

• Basic English & local language communication

• Customer handling skills

• Basic POS knowledge

• Grooming & discipline

• Team coordination

• It is a Full Time Waiter / Steward job for candidates with 0 - 6 months of experience.