Job Title: Team Member
Location: PAN Mumbai
Reports To: Store Manager / Shift Leader
Department: Operations
Job Overview:
As a Team Member at 99 Pancakes , you’ll be at the forefront of delivering a fast, friendly, and efficient service experience to our customers. You’ll work closely with other team members to ensure the smooth running of store operations, from food preparation to customer service.
Key Responsibilities:
Customer Service:
Greet and assist customers in a friendly and efficient manner.
Take customer orders accurately and clearly.
Handle customer complaints or issues promptly, escalating to management if needed.
Maintain a positive and professional demeanor at all times.
Food Preparation:
Prepare food items according to restaurant recipes and standards.
Ensure that food safety and cleanliness standards are strictly followed.
Assist with food assembly, garnishing, and packaging orders as needed.
Operational Support:
Maintain cleanliness and organization of the store, including the dining area, kitchen, and restroom facilities.
Stock and organize products, utensils, and supplies to ensure smooth operations.
Ensure equipment is clean and in working order.
Team Collaboration:
Work effectively with other team members to ensure efficient store operations.
Assist in training new team members as needed.
Demonstrate flexibility in shift scheduling and be willing to adapt to store needs.
Cash Handling:
Operate the register and handle cash transactions accurately.
Ensure proper change is provided and transactions are processed smoothly.
Health & Safety Compliance:
Adhere to all health, safety, and sanitation regulations to ensure a safe environment for both customers and team members.
Follow food safety guidelines for temperature controls, hygiene, and safe food handling.
Qualifications:
Experience: Previous experience in a food service or any Fresher Also works .
Skills:
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment.
Basic math skills for cash handling.
Ability to multitask and stay organized.
Physical Requirements: Ability to stand for long periods & work in a hot or cold environment
Schedule:
Flexible hours (may include evenings, weekends, and holidays).
Compensation:
· Incentives
· Rewards