Cafe Staff

Job Description - F&B Executive

Reports To: Team Leader / Restaurant Manager

Department: Food & Beverage Operations

Employment Type: Full-Time | Frontline Operations

Summary

The F&B Executive is the face of the restaurant and plays a vital role in creating a welcoming, engaging, and satisfying experience for guests. The F&B Executive is responsible for greeting guests, taking orders, serving food and beverages, maintaining cleanliness, and ensuring smooth service flow on the floor.

Key Responsibilities

A. Guest Interaction & Order Taking

•⁠ ⁠Greet all guests warmly with a smile and a polite, service-oriented attitude.

•⁠ ⁠Assist guests with menu, make recommendations, and upsell.

•⁠ ⁠Take orders accurately via POS system (dine-in, takeaway, delivery, etc.).

•⁠ ⁠Ensure special requests, allergies, or preferences are noted and communicated to the kitchen properly.

B. Service & Delivery

•⁠ ⁠Serve food and beverages promptly and professionally, ensuring correct order delivery.

•⁠ ⁠Refill water when glass is 3/4th empty, clear empty dishes, and check on guest satisfaction during the meal.

•⁠ ⁠Ensure all items (cutlery, crockery and accompaniments) are provided per order type.

•⁠ ⁠Coordinate with kitchen and barista staff for timely service.

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C. Beverage Preparation - Coffee & Tea

•⁠ ⁠Prepare beverages following standard recipes.

•⁠ ⁠Brew teas and infusions as per menu offerings.

•⁠ ⁠Ensure consistency in taste, presentation, and quality for every order.

•⁠ ⁠Conduct daily cleaning and basic maintenance of coffee machine, milk frother, blenders and other appliances.

•⁠ ⁠Use cleaning tablets (e.g., Cafiza) and descaling procedures.

•⁠ ⁠Report any faults or malfunctions to the manager immediately.

D. Non-Alcoholic Cocktail Preparation

•⁠ ⁠Prepare basic non-alcoholic cocktails and signature café drinks as per menu.

•⁠ ⁠Follow approved recipes and presentation styles.

•⁠ ⁠Maintain hygiene and freshness in handling syrups, garnishes, and fruits.

E. Cleanliness & Hygiene

•⁠ ⁠Maintain clean and organized service areas (floor, tables, counters, billing desk).

•⁠ ⁠Follow cleaning schedules and SOPs for dining area, service stations, and equipment.

•⁠ ⁠Ensure personal hygiene and uniform grooming are always as per standards.

F. Billing & Payments

•⁠ ⁠Handle billing at the POS system accurately (cash/card/UPI).

•⁠ ⁠Apply discounts, loyalty rewards, or staff meals only as per approved policy.

•⁠ ⁠Ensure proper closure of bills with receipts shared to guests.

•⁠ ⁠Follow EOD cash handover and reporting process.

G. Feedback & Complaint Handling

Collect feedback from guests after service and report any issues immediately.

•⁠ ⁠Apologize and escalate guest concerns to the supervisor/manager promptly.

•⁠ ⁠Maintain a positive, guest-first attitude even in busy or stressful situations.

H. Inventory & Stock Assistance

•⁠ ⁠Inform supervisor when stock of disposables, condiments, or service items is low.

•⁠ ⁠Assist in stock handling, labelling, and rotation when required.

•⁠ ⁠Track and avoid wastage of disposables, consumables and avoid CCG breakages during shifts.

I. Other Duties & Responsibilities

•⁠ ⁠As and when assigned by the Management.

• It is a Full Time Waiter / Steward job for candidates with 6 months - 4 years of experience.

More about this Cafe Staff job

1. What is the eligibility criteria to apply for this Cafe Staff job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15500 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Cafe Staff job?
   Ans: This Cafe Staff job will have 6 working days.
4. Are there any charges applicable while applying or joining this Cafe Staff job?
   Ans: No, there is no fee applicable for applying this Cafe Staff job and during the employment with the company, i.e., Cococart Ventures Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Cafe Staff role?
   Ans: There is an immediate opening of 20 Cafe Staff at Cococart Ventures Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Waiter / Steward job.
8. What are the timings of this Cafe Staff job?
   Ans: This Cafe Staff job has 09:00 AM - 06:00 PM timing.