Greet customers warmly and take orders in a friendly, efficient manner.
Prepare and serve coffee, beverages, and food items according to café standards.
Maintain product knowledge to answer customer queries and upsell menu items.
Operate POS system, handle cash and digital transactions accurately.
Ensure cleanliness and hygiene of workstations, dining areas, and equipment.
Follow safety and hygiene protocols as per company and legal requirements.
Assist in stocking and replenishing supplies as needed.
Work effectively with team members to deliver smooth operations, especially during rush hours.
Handle customer complaints politely and escalate to the manager when necessary.
Support promotional activities and contribute to a positive team culture.
Strong communication and interpersonal skills.
Customer-first attitude with a warm, approachable personality.
Ability to multitask and work under pressure.
Team player with a positive attitude.
Basic numeracy and handling of cash/transactions.
Willingness to learn and adapt to café standards.
10th/12th pass or equivalent (hospitality background preferred but not mandatory).
Previous experience in F&B, QSR, or café environment is an advantage.
Basic knowledge of coffee and food preparation (training will be provided).
Flexible to work shifts, weekends, and holidays.
Ability to stand for long periods and perform physical tasks.