Cafe Manager

Job Title: Café Manager

Location: Thalambur, Chennai

Job Type: Full-Time

Experience Required: 3–5 Years (F&B / Café / QSR preferred)

About Us

Café is a fast-growing café focused on delivering high-quality food, great customer experience, and consistent service. We specialize in a diverse menu including continental, street food, beverages, and quick-service items, catering to both dine-in and online customers (Swiggy/Zomato).

We are looking for a hands-on, performance-driven Café Manager who can take full ownership of operations, team management, and revenue growth.

Key Responsibilities

1. Operations Management

Oversee day-to-day café operations

Ensure smooth kitchen and service coordination

Maintain hygiene, cleanliness, and food safety standards

Monitor food quality, taste consistency, and presentation

2. Team Management

Supervise Chefs, helpers, billing staff, and service team

Create staff schedules and manage shift planning

Train team on SOPs, customer service, and upselling

Handle staff discipline, attendance, and performance tracking

3. Sales & Revenue Growth

Drive daily sales targets and improve average order value

Implement upselling strategies (combos, add-ons, offers)

Monitor online orders (Zomato/Swiggy) and improve ratings

Plan and execute local marketing activities (flyers, promotions)

4. Customer Experience

Ensure excellent customer service at all times

Handle customer complaints professionally

Build customer loyalty and repeat business

Monitor feedback and implement improvements

5. Inventory & Cost Control

Track daily stock usage and reduce wastage

Manage purchase planning and vendor coordination

Control food cost and maintain target margins

Conduct weekly stock audits

6. Reporting & Performance Tracking

Maintain daily sales reports and expense tracking

Monitor KPIs: sales, food cost, wastage, ratings

Share weekly performance reports with management

Suggest improvements for efficiency and growth

Report any complaints from customer or staff and control measure on daily basis

Key Skills Required

Strong leadership and team handling skills

Good understanding of café/QSR operations

Ability to work in a fast-paced environment

Strong communication and problem-solving skills

Knowledge of inventory and cost control

Customer-focused mindset

Basic knowledge of billing/POS systems

Preferred Qualifications

Degree/Diploma in Hotel Management (preferred but not mandatory)

Experience in cafés, restaurants, or QSR chains

Experience handling Swiggy/Zomato operations is a plus

Salary & Benefits

Salary: ₹25000– ₹30,000/month (based on experience)

Performance incentives based on sales and targets

Growth opportunities within the business

Supportive and growth-oriented work environment

What We’re Looking For

We want someone who:

Thinks like an owner, not just an employee

Give a delightful experience to every customer

Can increase sales and control costs

Builds a strong, disciplined team

Takes full responsibility for café performance

working hours: 12 hours duty, non stay only apply

• It is a Full Time Waiter / Steward job for candidates with 3 - 6 years of experience.