Hospitality Cafe Manager

Store Manager

JDs & KRAs

· Store Operations

· Sales & Budget

· Customer Service

· Billing & Cash Handling

· People Management & Training / Retention

Knowledge, Skills & Abilities:

· Effective communication & influencing skills

· Ability to work in a Team

· Excellent customer handling skills

· Customer Service orientation

Qualifications & Exposure:

· Diploma in Any Catering Course/ Diploma in Hotel Management/ BHM Fresher

· 12th Pass/ Graduate with min 3 months – 2 year of experience in handling F&B Retail unit as a RM / ARM / Shift In-Charge.

· F& B Retail or related industry exposure

Duties & Responsibilities:

· Adhere to the Sales & Operations processes, set by the Company, in order to have satisfied customers.

· Monitoring the entire Outlets’ Cleanliness and Sanitation especially the

Dining Area as per standards, and keep appropriate records.

· Monitor actions of staff and customers to ensure that health and safety standards are maintained.

· Estimate stock and ensure timely indents are placed to replenish them.

· Closely work with Area Managers to order supplies such as smallware and cleaning items.

· Inspect equipment and food deliveries.

· Coordinate with Area Manager and arrange for maintenance and repair of equipment and other services.

· Conduct Team Briefing / De-Briefing (One Minute Meetings) every day morning and evening and discuss the day’s agenda and sales numbers with the team.

· Maintain Log Books with regard to SOP’s.

· Opening and Closing of the Outlet on a daily basis.

· Safeguarding the assets of the organization by staying vigilant, implementing practices like month end inventory, surprise audits & keeping a check on policies and procedures being practiced religiously by the staff.
· Ensure outlet targets such as Sales Targets & APC targets are achieved consistently.

· Recruit, hire, and oversee training for staff. Responsible for Outlet Attrition

· Design & Follow Duty Roster effectively. Schedule staff work hours and activities.

· Make decisions and solve problems concerning staff.

· Guide, direct, train and develop staff.

· Maintain Attendance of Staff & update Area Manager / HR on a daily basis

· Follow all the processes to track New Joinee’s, Resignations & Staff

Transfers designed by the HR Department.

· Assist HR in New Joinee Documentation.

· Take one on one session with underperforming staff and give regular update to Area Manager

· Retention of good staff.

· Strictly Adhere to Grooming Standards.

· Resolve customer complaints about food quality or service.

· Monitor staff in the service area and handle first level customer complaints.

· The actual sales to track daily against budget and to be briefed to all team members.

· The log book/ sales tracker to be filled up religiously and should be used as records for the team members.

· The APC to be monitored daily and shared with team members to improve the same by suggestive selling techniques.

· The Suggestive selling targets to be set for the team members to help in improving APC.

· The beverage & add on sales to be pushed to in suggestive selling to increase APC and lower food cost.

· To manage outlet wastage less than 0.25 % on cost price.

· Should ensure that Company assets provided to the store is maintained well.

· To identify, nurture and grow ‘talent’ within the team.

• It is a Full Time Waiter / Steward job for candidates with 4 - 6+ years Experience.