Cafe Manager

Pay: ₹20,000.00 - ₹30,000.00 per month

Job description:

Key Result Areas (KRA) – Coffee Shop Manager1. Daily Operations Management

• Ensure smooth day-to-day operations of the coffee shop.

• Monitor opening and closing procedures.

• Maintain service speed and operational efficiency.

• Ensure proper coordination between counter staff, baristas, kitchen, and billing team.

• Maintain cleanliness and ambience of the café.

2. Customer Experience & Service Quality

• Deliver excellent customer service and hospitality.

• Ensure customer complaints are resolved promptly.

• Maintain high customer satisfaction and repeat visits.

• Ensure staff maintains grooming, behaviour, and service etiquette.

• Monitor customer feedback and online reviews.

3. Sales & Revenue Achievement

• Achieve daily and monthly sales targets.

• Increase average bill value through upselling and combo promotions.

• Promote seasonal beverages, bakery items, and special offers.

• Improve dine-in, takeaway, and delivery sales.

• Monitor peak-hour business and maximize revenue opportunities.

4. Staff Supervision & Team Management

• Supervise baristas, cashiers, stewards, and support staff.

• Prepare duty rosters and manage shifts efficiently.

• Conduct training on coffee preparation, customer handling, and SOPs.

• Monitor employee discipline, attendance, and performance.

• Build a motivated and customer-focused team environment.

5. Beverage & Food Quality Control

• Ensure consistency in taste, presentation, and quality of beverages and food items.

• Monitor coffee brewing standards and recipe adherence.

• Ensure freshness of bakery and food products.

• Conduct regular quality checks on ingredients and finished products.

• Maintain café presentation and display standards.

6. Inventory & Cost Control

• Monitor stock levels of coffee beans, milk, syrups, bakery items, and consumables.

• Minimize wastage and pilferage.

• Conduct stock audits and maintain inventory records.

• Control operational costs and food/beverage costs.

• Coordinate timely procurement of supplies.

7. Hygiene & Food Safety Compliance

• Ensure café hygiene and sanitation standards are maintained.

• Ensure compliance with FSSAI and food safety guidelines.

• Monitor staff hygiene and grooming standards.

• Ensure cleaning schedules are followed regularly.

• Maintain pest control and safety procedures.

8. Cash Handling & Reporting

• Monitor POS and billing operations.

• Ensure daily cash reconciliation and deposit accuracy.

• Track discounts, void bills, and complimentary items.

• Prepare daily sales and operational MIS reports.

• Maintain proper documentation and records.

9. Vendor & Supply Management

• Coordinate with vendors for timely delivery of materials.

• Verify quality and quantity of received stock.

• Maintain healthy vendor relationships.

• Ensure uninterrupted availability of café essentials.

10. Brand Standards & Business Growth

• Ensure café branding and service standards are maintained.

• Support marketing campaigns and promotional activities.

• Maintain attractive visual merchandising and café ambience.

• Identify opportunities to improve customer engagement and profitability.

• Ensure implementation of company SOPs and policies.

Work Location: In person

• It is a Full Time Waiter / Steward job for candidates with 2 - 3 years of experience.