Hospitality Cafe Manager

Job Description – Cafe Manager

Industry: Food & Beverage / Cafe Operations
Job Location: Kolkata, West Bengal
Salary: Up to ₹30,000 per month
Experience: 4–6 Years
Gender Preference: Male
Employment Type: Full-Time
Department: Cafe Operations

Job Summary

We are looking for an experienced and customer-focused Cafe Manager to oversee daily cafe operations, manage staff, maintain service quality, control operating costs, and drive sales. The ideal candidate should have hands-on experience in cafe, restaurant, or Quick Service Restaurant (QSR) operations, along with strong leadership and team management skills.

Key Responsibilities

• Manage daily cafe operations, including opening and closing procedures, staff allocation, and service standards.

• Supervise, train, and motivate baristas, service staff, and other team members.

• Ensure excellent customer service and resolve customer complaints professionally.

• Drive sales, achieve revenue targets, and implement strategies to improve business performance.

• Monitor inventory, manage stock replenishment, and minimize wastage.

• Maintain consistency in coffee, beverages, food preparation, presentation, and service quality.

• Ensure compliance with hygiene, sanitation, food safety, and workplace safety standards.

• Monitor expenses, handle cash transactions, review sales reports, and support profitability.

• Coordinate with vendors and suppliers to ensure timely availability of ingredients and materials.

• Prepare daily sales, inventory, staff attendance, and operational performance reports.

• Ensure adherence to standard operating procedures (SOPs), company policies, and brand standards.

Required Skills

• Cafe and Restaurant Operations Management

• Team Leadership and Staff Supervision

• Customer Service and Complaint Resolution

• Sales Target Achievement and Revenue Management

• Inventory and Stock Management

• Cost Control and Waste Reduction

• Food Safety, Hygiene, and Sanitation

• Vendor and Supplier Coordination

• Cash Handling and Sales Reporting

• POS and Billing Systems

• Staff Scheduling and Attendance Management

Educational Qualification

Graduate in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred.

Experience Requirements

• 4–6 years of experience in cafe, restaurant, or food and beverage operations.

• Previous experience managing teams in a cafe or QSR environment.

• Practical knowledge of cafe operations, beverages, inventory control, and sales reporting.

Key Competencies

• Strong leadership and team-building abilities

• Excellent communication and interpersonal skills

• Customer-focused approach

• Sales orientation and business acumen

• Problem-solving and decision-making

• Time management and multitasking

• Attention to detail and operational discipline

Compensation: Up to ₹30,000 per month, depending on experience and suitability.

• It is a Full Time Waiter / Steward job for candidates with 3 - 6+ years Experience.