Greet customers warmly and ensure a welcoming experience
Take customer orders accurately and efficiently
Provide menu recommendations and suggest add-ons (upselling)
Deliver quick and prompt service as per QSR standards
Handle customer queries and complaints in a polite and professional manner
Operate the POS system for accurate billing
Accept payments via cash, UPI, and card
Ensure correct order entry (order punching)
Maintain accuracy in billing and transactions
Assist in preparation of food and beverages as per SOPs
Ensure proper portioning, quality, and presentation standards
Follow standard recipes and cooking procedures
Support timely order execution during service
Maintain cleanliness of the outlet, kitchen, and dining area
Follow food safety and hygiene standards (FSSAI guidelines)
Ensure personal grooming and hygiene at all times
Assist in stock handling, storage, and replenishment
Inform supervisor about low stock levels or shortages
Minimize wastage and ensure proper material usage
Work collaboratively with team members and supervisors
Provide support during peak hours and rush situations
Follow shift schedules, duties, and operational instructions