Trainer

Job Description (JD) – Senior Trainer

Position Title: Senior Trainer
Department: Operations / Training & Development
Reporting To: Operations Manager / HR Head
Employment Type: Full-Time
Location: Head Office & Client Sites (as required)

Key Responsibilities:

1. Understanding Workforce Background

• Many staff come from:

  • Rural or semi-urban areas

  • Low formal education

  • High job insecurity

• Trainer must:

  • Explain concepts simply

  • Avoid humiliation or harsh language

  • Build confidence before enforcing discipline

2. Behavioural Observation

Ability to quickly assess:

• Attitude (positive / resistant / careless)

• Stress levels (family, financial, workload)

• Discipline issues (late coming, negligence)

• Learning speed (fast vs slow learners)

3. Motivation & Influence

• Uses positive reinforcement instead of fear

• Explains why rules are important (especially in schools & hospitals)

• Links discipline to:

  • Job security

  • Client satisfaction

  • Salary continuity

4. Handling Resistance & Conflict

• SOPs

• Grooming standards

• New systems (walkie-talkie, registers, hygiene rules)

5. Emotional Intelligence (EQ)

• Controls own emotions while handling:

  • Repeated mistakes

  • Complaints from clients

  • Non-cooperative staff

• Maintains authority without shouting or threatening

6. Learning Psychology

• Training is practical, not theoretical

• Examples are real-life and site-related

• Repetition and demonstrations are used

• Feedback is immediate

7. Discipline with Empathy

• Balances strictness + humanity

  • Maintaining dignity

  • Avoiding fear culture

  • Encouraging long-term improvement

• It is a Full Time Trainer job for candidates with 2 - 6 years of experience.