Operational Oversight:
Managing daily operations, ensuring workflow efficiency, implementing strategies to improve performance, and maintaining safety standards.
Customer Service:
Ensuring a positive customer experience, addressing customer inquiries and complaints, and resolving disputes.
Sales & Profitability:
Identifying opportunities to increase sales, analyzing sales figures, and making decisions to boost store profitability.
Policy Compliance:
Ensuring staff adhere to company policies and procedures and maintaining a positive and professional work environment.
Leadership: Ability to lead, motivate, and develop a team.
Communication: Clear and effective communication with staff, customers, and other managers.
Problem-Solving: Skill in resolving disputes, managing conflicts, and handling unexpected issues.
Organizational Skills: Ability to manage tasks, schedules, and inventory efficiently.
Customer Focus: Dedication to providing excellent customer service and ensuring satisfaction.