Technical Assistant

Job Title: Technical Support Executive – Mobile After-Sales

Company: Geecell

Territory: Tamil Nadu, Karnataka & Kerala

About Geecell

Geecell is a strategic service partner for OnePlus brand, managing after-sales service operations with strong focus on technical excellence, quality compliance, and customer satisfaction.

Role Objective

The Technical Support Executive is responsible for managing day-to-day technical operations across assigned service centres, ensuring repair quality, system input, ESD adherence, SOPs from brand and continuous improvement across the territory.

Key Responsibilities

• Oversee daily technical operations at SCs

• Provide technical troubleshooting support for complex and repeat repair cases

• Conduct regular Physical or Virtual SC visits as per requirement

• Ensure repair quality and compliance with brand SOPs

• Monitor and reduce repeat repair cases through root cause analysis

• Ensure strict ESD adherence at all assigned service centres

• Verify accuracy and maintenance of system records and job sheets

• Support warranty and out-of-warranty repair validation

• Coordinate with parts, logistics, and quality teams for issue resolution

• Prepare and share daily, weekly, and monthly operational reports

• Follow up on corrective and preventive actions across SCs

Key Performance Indicators (KPIs)

• Repeat Repair reduction

• ESD adherence at service centres

• Repair Quality compliance

• System record maintenance and accuracy

• Quality Reporting and Tracking

Territory Responsibility

• End-to-end technical and operational follow-up for assigned SCs in

Tamil Nadu, Karnataka, and Kerala

Skills & Technical Knowledge

• Strong knowledge of smartphone hardware and Android software

• Experience with diagnostics, flashing, and testing tools

• Understanding of warranty processes and repair standards

• Strong analytical, reporting, and coordination skills

Language Requirements

• Mandatory: Tamil, Kannada, Hindi, English

• Malayalam: Added advantage

Qualifications

• Diploma / ITI / bachelor’s degree in Electronics or related field

• 1–3 years of experience in mobile after-sales / service operations

Travel Requirement

• Must be willing to travel extensively across assigned states as required

• It is a Full Time Trainer job for candidates with 2 - 4 years of experience.