Key Responsibilities
Develop training content: Create and update training modules, presentations, handouts, and case studies on topics like customer service, communication, and conflict resolution.
Conduct training sessions: Lead interactive workshops and training sessions to improve employee skills and performance.
Assess training needs: Evaluate employees' strengths and weaknesses to create specialized training programs.
Monitor and evaluate: Track participant progress, document training outcomes, and provide feedback and post-training support.
Collaborate with teams: Work with departments like HR to align training initiatives with organizational goals and identify training gaps.
Report on progress: Summarize learning outcomes and create reports for key stakeholders.
Foster a positive learning environment: Motivate and encourage employees to improve their performance.