Soft Skills Trainer

Job Title: Soft Skills & Voice Process Trainer – BPO Industry
Location: Bhestan surat
Employment Type: Full-Time
Department: Training & Development
Experience Required: 2–5 years (BPO Training Experience)

Company Overview:

Join a growing organization focused on delivering high-quality customer experiences. We are seeking a dynamic and experienced Soft Skills & Voice Process Trainer to empower our tele-calling and customer service teams with effective communication, objection handling, and impactful call delivery skills.

Key Responsibilities:

• Conduct training sessions for new joiners and existing staff on:

  • Soft skills and communication techniques

  • Effective voice modulation, tone, clarity, and empathy

  • Customer call etiquette and professional behavior

  • Handling objections and difficult customer interactions

  • Building  trust over the phone

• Design, update, and implement training materials and call scripts

• Deliver mock call simulations and role plays

• Monitor and evaluate trainees’ progress through assessments

• Provide one-on-one coaching and feedback to improve performance

Skills & Qualifications:

• Bachelor's degree in any discipline (preferred)

• Minimum 2 years of experience as a Trainer in the BPO/call center industry

• Excellent spoken and written English; knowledge of Hindi or regional languages is a plus

• Strong knowledge of customer service techniques, call handling, and behavioral training

• Ability to engage and energize participants

• Good understanding of BPO call dynamics (Inbound/Outbound/Voice process)

• Empathetic, patient, and able to inspire confidence in trainees

Preferred Traits:

• Passion for teaching and mentoring

• Strong interpersonal and presentation skills

• Result-driven with a positive attitude

• Ability to adapt training based on learner levels and business needs

Work Timings:

Full-time, 6 days a week
09:30 to 6:30
07:00 to 7:00

• It is a Full Time Trainer job for candidates with 2 - 5 years of experience.

More about this Soft Skills Trainer job

1. What is the eligibility criteria to apply for this Soft Skills Trainer job?
   Ans: The candidate should be Graduate and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Surat.
3. How many working days are there for this Soft Skills Trainer job?
   Ans: This Soft Skills Trainer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Soft Skills Trainer job?
   Ans: No, there is no fee applicable for applying this Soft Skills Trainer job and during the employment with the company, i.e., ACME CREATION PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Soft Skills Trainer role?
   Ans: There is an immediate opening of 2 Soft Skills Trainer at ACME CREATION PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Trainer job.
8. What are the timings of this Soft Skills Trainer job?
   Ans: This Soft Skills Trainer job has 09:30 सुबह - 06:30 सुबह timing.