We are looking for a VOICE PROCESS EXECTIVE to join our team UNIC FIN FAB PVT LTD. This role involves managing essential data processes, ensuring accuracy, and providing administrative support. Get a salary of In Hand Salary along with career growth opportunities in a collaborative environment.
Answering customer enquiries over the phone
Handling customer complaints and resolving issues and conflicts
Providing customer support and guidance
Promoting the company’s products and services
Engaging customers in positive conversations
Upselling other products to customers
Handle incoming calls or chats to address customer queries
Identify customer needs and determine solutions
Offer accurate information about products and services
Respond to customer complaints and develop solutions
Record details of customer interactions, transactions, inquiries, and other information
Update customer information including contact information and purchasing preferences