Voice Process Executive

ACSASS, a leading outsourcing service provider, is seeking talented and enthusiastic individuals to join our team as International Voice Process Executives in Insurance Billing. We offer exceptional career growth opportunities, competitive compensation, and a dynamic work environment.

Job Summary:

We are looking for skilled and customer-focused professionals to handle inbound/outbound calls from existing UK and US clients in the insurance billing sector. The ideal candidate will have excellent communication skills, be able to work in a night shift environment, and demonstrate a strong ability to pitch services to clients.

Key Responsibilities:

·         Handle inbound/outbound calls from UK and US clients regarding insurance billing queries and concerns

·         Provide exceptional customer service, resolving issues efficiently and effectively

·         Pitch existing services to clients, upselling/cross-selling opportunities

·         Build strong relationships with clients, ensuring customer satisfaction and loyalty

·         Meet or exceed monthly targets and performance metrics

·         Collaborate with internal teams to resolve complex customer issues

·         Maintain accurate records of customer interactions using CRM software

Work Schedule:

·         Night Shift: 8 PM - 4 AM (Indian Standard Time)

·         Weekend Off (Saturday and Sunday)

Benefits:

·         Competitive salary

·         Dinner provided during night shift

·         Weekend off (Saturday and Sunday)

·         Opportunities for career growth and advancement

·         Professional training and development programs

·         Dynamic and supportive work environment

Requirements:

·                     0-2 years of experience in customer service/voice process

·                     Excellent communication and interpersonal skills

·                     Ability to work in a night shift environment

·                     Strong customer service and problem-solving skills

·                     Familiarity with insurance billing processes (desired)

·                     Proficiency in English (mandatory):

o    Fluent in English with a neutral accent

o    Excellent verbal and written communication skills

o    Ability to understand and respond to complex customer queries

Graduation or equivalent

Preferred Candidate Profile:

·         Female candidates are highly encouraged to apply

·         Candidates with prior experience in international voice process or customer service will be given preference

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 6 months of experience.

More about this Voice Process Executive job

1. What is the eligibility criteria to apply for this Voice Process Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month + Incentives that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Voice Process Executive job?
   Ans: This Voice Process Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Voice Process Executive job?
   Ans: No, there is no fee applicable for applying this Voice Process Executive job and during the employment with the company, i.e., ACSASS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice Process Executive role?
   Ans: There is an immediate opening of 10 Voice Process Executive at ACSASS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Voice Process Executive job?
   Ans: This Voice Process Executive job has Night Shift.