Job Description – Voice & Non-Voice Customer Support Executive

Position Overview

We are looking for dedicated and customer-focused individuals to join our team as Customer Support Executives (Voice & Non-Voice). The role involves handling customer queries, providing accurate information, resolving issues, and ensuring a high level of customer satisfaction across multiple communication channels such as phone, email, chat, and social media.

Key Responsibilities

Voice Support (Inbound/Outbound):

• Handle customer calls professionally and efficiently.

• Address queries, resolve complaints, and provide product/service information.

• Escalate complex issues to the appropriate team when necessary.

• Ensure first-call resolution and maintain customer satisfaction.

Non-Voice Support (Chat/Email/Ticketing):

• Respond to customer inquiries via email, live chat, and other digital platforms.

• Provide accurate and timely responses while maintaining a professional tone.

• Work closely with internal teams to ensure customer concerns are resolved.

Skills & Competencies

• Excellent communication skills (verbal & written).

• Strong customer service orientation and problem-solving abilities.

• Typing speed and accuracy for non-voice processes.

• Active listening skills and patience when dealing with customers.

• Ability to multitask and work under pressure.

• Knowledge of CRM tools, MS Office, and customer support platforms (preferred).

Qualifications

• Minimum: High School Diploma/Graduate (Bachelor’s degree preferred).

• Prior experience in BPO/Customer Support is an advantage but not mandatory.

• Freshers with strong communication skills are encouraged to apply.

Job Type

• Full-time ( Day Child )

Benefits

• Competitive salary and performance-based incentives.

• Paid training and career development opportunities.
  

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 2 years of experience.