Job Description – Voice & Non-Voice Customer Support Executive

Position Overview

We are looking for dedicated and customer-focused individuals to join our team as Customer Support Executives (Voice & Non-Voice). The role involves handling customer queries, providing accurate information, resolving issues, and ensuring a high level of customer satisfaction across multiple communication channels such as phone, email, chat, and social media.

Key Responsibilities

Voice Support (Inbound/Outbound):

• Handle customer calls professionally and efficiently.

• Address queries, resolve complaints, and provide product/service information.

• Escalate complex issues to the appropriate team when necessary.

• Ensure first-call resolution and maintain customer satisfaction.

Non-Voice Support (Chat/Email/Ticketing):

• Respond to customer inquiries via email, live chat, and other digital platforms.

• Provide accurate and timely responses while maintaining a professional tone.

• Work closely with internal teams to ensure customer concerns are resolved.

Skills & Competencies

• Excellent communication skills (verbal & written).

• Strong customer service orientation and problem-solving abilities.

• Typing speed and accuracy for non-voice processes.

• Active listening skills and patience when dealing with customers.

• Ability to multitask and work under pressure.

• Knowledge of CRM tools, MS Office, and customer support platforms (preferred).

Qualifications

• Minimum: High School Diploma/Graduate (Bachelor’s degree preferred).

• Prior experience in BPO/Customer Support is an advantage but not mandatory.

• Freshers with strong communication skills are encouraged to apply.

Job Type

• Full-time ( Day Child )

Benefits

• Competitive salary and performance-based incentives.

• Paid training and career development opportunities.
  

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 2 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

1. What is the eligibility criteria to apply for this Voice & Non-Voice Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Voice & Non-Voice Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Voice & Non-Voice Customer Support Executive job and during the employment with the company, i.e., Thathwamasi Infotech Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice & Non-Voice Customer Support Executive role?
   Ans: There is an immediate opening of 20 Voice & Non-Voice Customer Support Executive at Thathwamasi Infotech Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job has Day Shift.