Travel Sales Executive

A Travel Sales Executive is responsible for selling travel packages and building profitable client relationships for a travel company. The role combines sales targets, itinerary knowledge, and strong customer service.​

Key responsibilities

• Promote and sell travel products such as tour packages, flights, hotels, visas, insurance, and add-ons to individual and corporate clients.​

• Understand client requirements, suggest suitable destinations/itineraries, and create customized quotations and proposals.​

• Handle the complete booking process: reservations, confirmations, payments, vouchers, and documentation while ensuring accuracy.​

Sales and targets

• Achieve monthly and annual sales targets, KPIs, and conversion ratios set by the company.​

• Generate new business through cold calls, lead follow-ups, walk-ins, inquiries from online channels, and participation in travel events.​

• Identify upselling and cross-selling opportunities (room upgrades, activities, insurance, add-on tours) with existing and new customers.​

Client service and relationship management

• Maintain strong relationships with repeat clients, corporate accounts, travel agents, and partners to maximize revenue and referrals.​

• Provide pre- and post-sales support, resolve complaints, handle changes/cancellations, and ensure high customer satisfaction scores.​

• Share destination information, travel advisories, and local insights to enhance the customer’s travel experience.​

Skills and qualifications

• Graduation in Tourism, Hospitality, Travel Management, Business, or a related field; relevant travel or sales experience preferred.​

• Strong communication, negotiation, and closing skills, with customer-centric attitude and ability to work under target pressure.​

• Familiarity with reservation systems/CRS/GDS, MS Office, and basic CRM usage; good destination knowledge and pricing sense.​

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 2 years of experience.