Telesales Travel Sales Executive

We are looking for an experienced Quality Analyst with a strong background in the travel industry to monitor and evaluate customer interactions, ensure process quality, and maintain service standards across sales and customer support operations.

### Roles & Responsibilities

- Monitor and evaluate inbound and outbound calls handled by sales and customer support teams.

- Conduct call audits and assess interactions based on defined quality parameters.

- Ensure compliance with company policies, process guidelines, and quality standards.

- Identify gaps in communication, product knowledge, and customer handling.

- Provide constructive feedback and coaching to improve agent performance.

- Conduct quality calibration sessions with team leaders and operations teams.

- Prepare daily, weekly, and monthly quality reports.

- Track quality scores, error trends, and agent performance.

- Recommend corrective actions and process improvements.

- Ensure high standards of customer experience and service delivery.

### Required Skills

- Excellent verbal and written communication skills.

- Strong analytical and observation skills.

- Hands-on experience in call monitoring and quality auditing.

- Good understanding of travel processes and customer service.

- Knowledge of quality parameters, audit tools, and reporting.

- Good command of MS Excel and reporting.

- Ability to provide effective feedback and coaching.

### Eligibility Criteria

- 3–7 years of experience as a Quality Analyst.

- Travel industry experience is mandatory.

- Maximum age: 35 years.

- Male and female candidates can apply.

- Strong communication and interpersonal skills.

### Benefits

- Cab Facility

- One-Time Meal

- 5 Days Working

- Salary hike based on last-drawn salary.

### Interview Details

- Interview Mode: Walk-in only.

- Interview Timing: After 8:00 PM.

- Interview Availability: All 7 days a week.

- Shift: Rotational.

### Mandatory Candidate Screening

Recruiters must verify the following before sharing profiles:

1. Relevant QA experience in the travel industry.

2. Candidate's age.

3. Communication skills.

4. Current / Last Drawn Salary (CTC).

5. Expected Salary (CTC).

6. Notice period and joining availability.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 5 years of experience.