Telesales

Job Title: Community Success Associate

Location: Vikhroli West, Mumbai
Department: Customer Success / Community Engagement
Reports To: Community Manager / Head of Customer Success

About the Role:

We are looking for a Community Success Associate to build and nurture our growing community of users. The ideal candidate is proactive, empathetic, and passionate about engaging customers and enhancing their overall experience. You will play a key role in driving user engagement, resolving queries, and building long-term relationships within the community.

Key Responsibilities:

• Engage with users across community platforms (WhatsApp, Telegram, Discord, etc.).

• Address user questions, concerns, and feedback promptly and professionally.

• Foster a positive and active community environment.

• Collaborate with marketing and product teams to plan engagement initiatives, events, and campaigns.

• Track community engagement metrics and share regular insights with internal teams.

• Assist new members with onboarding and guide them through our platform and services.

Requirements:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.

• 0–2 years of experience in customer success, community management, or support roles.

• Excellent verbal and written communication skills.

• Strong interpersonal and problem-solving abilities.

• Proactive, customer-oriented, and team-driven mindset.

• Comfortable working in a fast-paced startup environment.

What We Offer:

• Work with a passionate, fast-growing team.

• Collaborative and inclusive work culture.

• Growth opportunities and continuous learning.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 1 years of experience.

More about this Telesales job

1. What is the eligibility criteria to apply for this Telesales job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Telesales job?
   Ans: This Telesales job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telesales job?
   Ans: No, there is no fee applicable for applying this Telesales job and during the employment with the company, i.e., Ziraya Business Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telesales role?
   Ans: There is an immediate opening of 1 Telesales at Ziraya Business Solutions Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telesales job?
   Ans: This Telesales job has Day Shift.