Telesales

Team Recruitment & Management Responsibilities

• Responsible for recruiting Field Sales Executives (FSEs) through telecalling, online platforms, and other sourcing methods, ensuring timely team building as per assigned targets.

• Manage, guide, and monitor team performance, ensuring daily activity tracking, reporting, and achievement of sales and onboarding targets.

• Motivate, train, and support the team to improve productivity, maintain discipline, and consistently achieve individual and team targets.

Telesales

• Achieve daily, weekly, and monthly sales targets for online subscription plans, service packages, and products.
• Make outbound calls to potential customers, explain product/service offerings, and convert leads into paid subscribers.
• Build a strong understanding of all subscription plans, pricing, features, and benefits to confidently answer customer queries.
• Identify customer needs and recommend suitable plans/services to maximize sales conversions.
• Maintain high-quality communication and follow a structured sales pitch during calls.
• Follow up with interested leads, nurture prospects, and close sales within defined timelines.
• Manage CRM entries, update lead status, and maintain accurate call logs and customer records.
• Share daily reports of calls made, leads generated, follow-ups, and sales achieved (Google Sheet/Email before 8 PM daily).
• Handle objections professionally and use upselling/cross-selling techniques to increase revenue.
• Ensure customer satisfaction during the sales journey and provide clear information about purchase terms.
• Understand customer pain points and align solutions accordingly to improve conversion ratios.
• Participate in ongoing training sessions to improve product knowledge and sales performance.
• Maintain professionalism, brand representation, and adherence to company sales guidelines.
• Coordinate with the sales, marketing, and operations teams for smooth lead flow and follow-up.
• Stay updated with market trends, competitor offerings, and customer behavior to improve sales strategy.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.