Key Responsibilities:
.Handle inbound and outbound communications (calls , emails , and chats ) to assist customers with their queries and concerns.
.Respond promptly and professionally to customer inquiries, ensuring that their needs are met .
.Provide accurate and clear information about the company’s products, services, and policies .
.Escalate unresolved issues to relevant internal teams to ensure timely resolutions .
.Maintain customer records by updating account information in the company’s system .
.Ensure customer satisfaction through effective communication, problem-solving, and follow-up .
Immediate Joiners Preferred