Job Description – Sales Executive
Company: AapniService.com (a venture of SBS Foresight Pvt Ltd)
Position: Sales Executive – Home Services
Location: Sector-7, Dwarka, New Delhi
Employment Type: Full-Time
About AapniService.com
AapniService.com is a home-service platform providing customers with professional technicians and service providers for multiple home-service requirements.
Job Responsibilities
Search and identify new customers through telephone calls, online leads, referrals, and other sources.
Ø Contact potential customers and explain AapniService.com’s available home services.
Ø Understand customer requirements and create/confirm service bookings.
Ø Assign the appropriate technician to the customer through telephone coordination.
Ø Coordinate between customers and technicians to ensure timely service.
Ø Follow up with customers after service completion to obtain feedback and identify additional requirements.
Ø Maintain customer and booking details accurately.
Ø Follow up on pending, cancelled, and repeat service requirements.
Ø Achieve daily/monthly customer acquisition and booking targets.
Ø Handle customer queries professionally and provide accurate information about services and pricing.
Ø Coordinate with the operations/technician team to resolve service-related issues.
Ø Maintain regular records of calls, leads, bookings, and conversions.
Required Skills
Ø Good telephone communication and convincing skills.
Ø Hindi and English communication skills; knowledge of additional local languages will be an advantage.
Ø Basic computer and smartphone knowledge.
Ø Ability to handle multiple customers and technicians simultaneously.
Ø Good follow-up and coordination skills.
Ø Target-oriented and self-motivated.
Ø Prior experience in telecalling, sales, customer support, home services, or field-service coordination will be preferred.
Ø Key Performance Indicators (KPIs)
Ø Number of new customers contacted.
Ø Number of new customers acquired.
Ø Number of bookings generated.
Ø Booking conversion rate.
Successful technician assignments:
· Customer satisfaction and repeat bookings.
· Daily call and follow-up performance.
Compensation
· Salary: As per experience and company norms.
· Incentives: Performance-based incentives may be provided based on customer acquisition, bookings, and other company-defined targets.
Candidate Profile
We are looking for a confident, energetic and target-oriented Sales Executive who can communicate effectively with customers over the telephone and efficiently coordinate technicians to deliver home services.
Apply Now – Join AapniService.com and become part of the growing home-services network.