Telesales

Tele caller Executive Job Description

We are looking to hire an experienced or Fresher, customer-oriented telesales executive to utilize inbound and outbound telephone calls to achieve sales targets. The telesales executive’s responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints.

To be successful as a telesales executive, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top-performing tele Caller executive should be able to follow sales scripts as well as demonstrate exceptional communication, negotiation, and customer service skills.

Tele caller Executive Responsibilities:

o   Calling existing and potential customers to persuade them to purchase company products.

o   Accurately recording details of customers’ purchase orders.

o   Processing all customer purchases accordingly.

o   Generating promising leads for the outside sales team to pursue.

o   Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.

o   Developing and sustaining solid relationships with customers to encourage repeat business.

o   Using sales scripts proffered by the company to drive sales and respond to customer rejections.

o   Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.

o   Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Tele caller Executive Requirements:

o   The ability to follow scripts.

o   Strong negotiation and consultative sales skills.

o   Excellent organizational and problem-solving skills.

o   Effective communication skills.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 2 years of experience.