Lead, coach, and motivate a team of telesales executives to achieve individual and team sales targets.
Monitor daily sales calls, conversions, and team performance through regular reports.
Conduct regular team meetings, training, and feedback sessions to enhance sales skills and product knowledge.
Develop and implement telesales strategies to maximize lead conversion and revenue.
Ensure compliance with company policies, quality standards, and customer service guidelines.
Handle escalated customer queries and resolve issues effectively.
Collaborate with the sales and marketing teams to optimize campaigns and generate qualified leads.
Prepare and share performance reports with management on a regular basis.
Proven experience in telesales with at least 1–3 years in a leadership role.
Strong people management and team motivation skills.
Excellent communication, persuasion, and negotiation abilities.
Ability to analyze sales data and identify areas for improvement.
Target-driven, proactive, and result-oriented mindset.
Good problem-solving and decision-making skills.
Proficiency in MS Office and CRM tools.