Telesales

Purpose of Role:  The Inside Sales Executive is responsible for driving outbound sales efforts by proactively engaging potential customers through phone-based communication. This role focuses on identifying customer needs, presenting tailored product or service solutions, and closing sales to contribute to revenue growth. The position requires a persuasive communicator with strong interpersonal and negotiation skills, dedicated to delivering results in a fast-paced sales environment.

Accountability & Responsibilities of Role:

·        Make outbound calls to prospective customers from provided databases or marketing-generated leads.

·        Understand customer needs and qualify leads to pitch appropriate products or services.

·        Address objections and convert cold/warm leads into confirmed sales or scheduled follow-ups.

·        Accurately document customer interactions and outcomes in the CRM system.

·        Consistently meet or exceed daily, weekly, and monthly sales targets and performance KPIs.

·        Conduct timely follow-ups through calls, emails, or messaging platforms to nurture leads and close deals.

·        Ensure a high standard of customer service throughout the sales process to encourage satisfaction and retention.

·        Stay informed on product features, promotions, industry trends, and competitor offerings.
Cross-sell additional products or services based on customer needs and interest to maximize sales opportunities.

Position Requirements:

Educational Background:

·        Bachelor’s degree in business administration, Marketing, Communications, or a related field (preferred).

Work Experience:

·        1–3 years of experience in outbound calling, tele sales, or inside sales.

·        Experience with CRM systems and sales tracking tools.

·        Preferred exposure to B2C or B2B tele sales in industries such as telecom, education, finance, SaaS, or insurance.

Technical / Industry Skills:

·        Strong communication, persuasion, and negotiation skills.

·        Target-driven with a high level of self-motivation and resilience.

·        Multilingual abilities are a plus.

Key Competencies:

·        Delivering Results & Fostering Ownership: Consistently meets performance metrics and takes accountability for results.

·        Building Customer Value: Anticipates customer needs and provides solutions that build loyalty and satisfaction.

·        Networking & Influencing Collaboratively: Builds rapport quickly and influences decisions through clear, persuasive communication.

·        Driving Change: Adapts to changing goals and market conditions with agility and a positive attitude.

·        Shaping Strategy: Stays informed about industry trends and aligns sales pitches to business strategy.

·        Leading Teams: Supports team success through collaboration, knowledge sharing, and peer motivation (if applicable).

Success Metrics:

·        Number of conversions/sales achieved

·        Call volume and productive talk time

·        Conversion rate from leads to customers

·        Follow-up response rate and CRM data accuracy

Work Environment & Schedule:

·        Full-time role; shift-based or fixed schedule as per business requirements

·        On-site model

·        May require weekend availability based on campaign or customer demand

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 5 years of experience.

More about this Telesales job

1. What is the eligibility criteria to apply for this Telesales job?
   Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹40000 - ₹65000 per month + Incentives that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Telesales job?
   Ans: This Telesales job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telesales job?
   Ans: No, there is no fee applicable for applying this Telesales job and during the employment with the company, i.e., R3 CONSULTANT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telesales role?
   Ans: There is an immediate opening of 10 Telesales at R3 CONSULTANT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telesales job?
   Ans: This Telesales job has Flexible Shift.