Lead Generation:Conduct outbound calls to identify and engage potential international clients.
Sales & Promotion:Introduce and promote the company's international courier services, emphasizing their advantages for clients.
Needs Assessment:Understand customer requirements to propose tailored shipping solutions.
Target Achievement:Meet daily, weekly, and monthly sales targets and outcomes.
Client Relationship Management:Build and maintain strong relationships with customers to foster loyalty and repeat business.
Problem-Solving:Handle and resolve customer inquiries and complaints promptly and professionally.
Market & Data Management:Track sales activities, maintain accurate records in the CRM system, and report on market trends.
Qualifications & Skills
Experience:Proven experience in telesales or a sales role, ideally with exposure to international markets or logistics.
Communication Skills:Excellent verbal communication and interpersonal skills to effectively convey information and build rapport.
Sales Skills:Strong abilities in persuasion, negotiation, and closing sales.
Customer Orientation:A customer-focused approach with a problem-solving attitude.
Technical Proficiency:Basic computer literacy, including familiarity with Customer Relationship Management (CRM) software.
Market Awareness:Ability to understand diverse market needs and adapt strategies to different cultural contexts.
Key Activities
Cold Calling:Initiating contact with new prospective customers to introduce services and generate leads.
Cross-selling & Up-selling:Identifying opportunities to offer additional or premium services to existing clients.
Sales Planning:Developing a personal sales plan to identify and acquire new business prospects and maximize growth within existing accounts.