Telesales

Admission Counselors

1. Lead Generation

· Proactively generate leads through targeted outbound calls and digital outreach to potential customers.

· Utilize advanced CRM tools and data analytics to identify promising leads and tailor communication strategies.

2. Sales Conversion

· Convert leads into enrollments by effectively communicating the value and benefits of courses offered by Guru Kashi University.

· Achieve or exceed monthly and quarterly sales targets as set by the management.

3. Customer Engagement

· Engage with potential students in meaningful conversations to understand their educational needs, address their concerns, and guide them through the enrollment process.

· Build and maintain positive relationships with customers, ensuring a high level of customer satisfaction and retention.

4. Product Promotion

· Maintain up-to-date knowledge of all courses and programs offered, ensuring accurate and persuasive promotion to prospective students.

· Participate in promotional events and webinars to increase product visibility and lead generation.

5. Database Management

· Maintain meticulous records of all customer interactions, updates, and transactional details in the CRM system, ensuring data integrity and accessibility.

· Regularly review and cleanse data to maintain a high-quality database that supports effective marketing and follow-up.

6. Performance Metrics

· Consistently meet key performance indicators including call volume, lead quality, conversion rates, and customer feedback scores.

· Regularly review performance data to identify trends and areas for improvement.

7. Continuous Learning and Development

· Engage in ongoing training and development programs to enhance sales techniques, product knowledge, and customer service skills.

· Stay informed about industry trends and best practices in education sales and marketing.

8. Compliance and Ethical Standards

· Adhere strictly to the university's policies, procedures, and ethical standards, including data protection regulations and confidentiality agreements.

· Ensure all communications and dealings with customers are conducted in an ethical and legally compliant manner.

9. Recognition and Rewards

· Participate in a structured recognition program that rewards outstanding performance and contributions to team goals.

10. Career Development Pathways

· Take advantage of career development opportunities for advancement within the company, including leadership roles and inter-departmental transfers.

11. Team Collaboration and Support

· Actively participate in team collaboration sessions to share insights, solve challenges, and support peer learning.

12. Wellness Initiatives

· Engage in company-provided wellness programs aimed at improving mental and physical health, recognizing the high-stress nature of sales roles.

Qualification Criteria for Admission Counselors

Educational Requirements:

· Bachelor’s degree in Business Administration, Education, or a closely related field. This educational background provides a foundational understanding of business and educational principles crucial for this role.

Experience:

· Prior experience in admissions, student services, or a customer-focused role is highly preferred. This experience ensures familiarity with typical procedures and challenges in educational settings.

Skills and Abilities:

· Strong Organizational Skills: Ability to manage multiple tasks efficiently with high attention to detail. This is crucial for maintaining accurate records and managing a large volume of student interactions.

· Exceptional Communication and Interpersonal Skills: Must possess the ability to communicate clearly and persuasively, both verbally and in writing, to effectively engage potential students and their families.

· Admissions Knowledge: Understanding of the admissions processes and requirements, including knowledge of educational regulations and standards.

· Technical Proficiency: Skilled in using Microsoft Office suite and CRM software for database management. This competency is essential for maintaining accurate and accessible student records.

· Customer Service Orientation: A strong commitment to providing exceptional service, demonstrating empathy, patience, and a positive attitude in all interactions with students and families.

· Team Collaboration: Ability to work effectively both independently and as part of a team in a dynamic and fast-paced environment. This includes the capacity to collaborate with other departments and contribute to team goals.

Desirable Attributes:

· Problem-Solving Skills: Aptitude for identifying issues and generating solutions in a timely and effective manner.

· Adaptability: Capable of adjusting to new challenges and changes in a fast-evolving educational landscape.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 5 years of experience.

More about this Telesales job

1. What is the eligibility criteria to apply for this Telesales job?
   Ans: The candidate should be Graduate and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹27000 per month + Incentives that depends on your interview. It's a Full Time job in Mohali.
3. How many working days are there for this Telesales job?
   Ans: This Telesales job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telesales job?
   Ans: No, there is no fee applicable for applying this Telesales job and during the employment with the company, i.e., LAKHERA GLOBAL SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telesales role?
   Ans: There is an immediate opening of 10 Telesales at LAKHERA GLOBAL SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telesales job?
   Ans: This Telesales job has Day Shift.