Make outbound calls to potential customers to promote resort/hotel packages.
Follow up on leads received through marketing campaigns, website inquiries, and social media.
Maintain a high call volume and engage customers with a positive, persuasive approach.
Explain booking packages, room types, amenities, pricing, and ongoing offers.
Understand customer needs and recommend suitable packages.
Handle objections confidently and aim for maximum conversions.
Upsell room upgrades, add-ons (spa, activities), and premium packages.
Build rapport with prospective guests to create trust and interest.
Assist customers with booking details, availability checks, and reservation processes.
Ensure excellent customer experience through clear communication and professional behavior.
Coordinate with the reservations team to confirm bookings.
Update CRM/booking system with accurate customer details and booking information.
Ensure timely follow-up for pending confirmations and payments.