To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other
competitors. • Differentiated training to make them universal phone banking officers cross training in cards, liabilities,
assets. • This skill will also do sales with assigned customer based mapped to them Measure of outcomes NPS,
Service Level, Service Quality and Sales. • Responsible for quality communication and customer service within laid down productivity and service
benchmarks. • Ensure customer “delight” and consistent service experience, including timely resolution of customer
queries/issues. • Complete the logs specified by the process (End-of-day target). • Adherence to Information Security norms G quality process norms. • To be aware of and comply with any updates about the process. • Act on the feedback given by Team Leader/Team Coach on quality or on the coaching provided to the team
as guidelines for improving performance.