Telesales

We are looking for a proactive and empathetic Customer Service Executive to support users of our digital gold investment platform. You’ll be the first point of contact for customers, helping them navigate the app, resolve issues, and build trust in our services. This role requires strong communication skills, attention to detail, and a passion for delivering exceptional customer experiences in the fintech space.
Key Responsibilities

• Respond to customer queries via chat, email, and phone in a timely and professional manner.

• Assist users with onboarding, KYC verification, transactions, and app navigation.

• Resolve complaints related to gold purchases, redemptions, payments, and account access.

• Educate customers on platform features, security protocols, and investment options.

• Escalate technical or complex issues to relevant departments and follow up until resolution.

• Maintain accurate records of customer interactions and feedback.

• Collaborate with product and tech teams to improve user experience based on customer insights.

Requirements

• 1–3 years of experience in customer support, preferably in fintech, banking, or e-commerce.

• Familiarity with digital wallets, UPI, and investment platforms.

• Strong verbal and written communication skills in English and local languages.

• Ability to handle sensitive financial queries with discretion and professionalism.

• Experience with CRM tools and ticketing systems (e.g., Zendesk, Freshdesk).

• Bachelor’s degree in any discipline (Commerce or Finance preferred).

Preferred Skills

• Knowledge of gold investment products (digital gold, ETFs, sovereign gold bonds).

• Multilingual proficiency (especially Hindi, Telugu, Tamil, or Kannada).

• Empathy, patience, and a customer-first mindset.

Benefits

• Competitive salary and performance incentives.

• Health insurance and wellness programs.

• Training in fintech and customer engagement.

• Opportunities for career growth in a fast-evolving sector.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 3 years of experience.

More about this Telesales job

1. What is the eligibility criteria to apply for this Telesales job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15500 - ₹35000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Telesales job?
   Ans: This Telesales job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telesales job?
   Ans: No, there is no fee applicable for applying this Telesales job and during the employment with the company, i.e., GOLDSIKKA LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telesales role?
   Ans: There is an immediate opening of 5 Telesales at GOLDSIKKA LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telesales job?
   Ans: This Telesales job has Day Shift.