Lead Engagement & Conversion
Call, WhatsApp, and email inbound leads; perform needs analysis; convert prospects to paying customers for flagship courses.
Upsell & Cross-Sell
Recommend advanced programs, bundles, and learning toys to existing users; achieve monthly revenue targets.
Product Mastery
Develop deep knowledge of pedagogy, outcomes, and success stories to deliver confident, consultative pitches.
Pipeline Management
Maintain accurate CRM records; track follow-ups, deal stages, and daily call metrics for clear reporting.
Customer Experience
Provide empathetic, solution-oriented support; resolve queries and coordinate with support teams when needed.
Market Feedback Loop
Share insights with marketing, product, and activation teams to sharpen campaigns and user journeys.