Telesales

We are looking for a Telesales to join our team at Atelier Insurance Broking Private Limited. The role involves managing and updating information accurately and efficiently, supporting key data management processes, and performing various administrative tasks. The position offers ₹17000 - ₹25000 and opportunities for growth.

Key Responsibilities:

• Ensure that the data remains accurate, accessible and contributes to smooth operations.

• Verify data accuracy, make corrections and identify irregularities in a timely manner.

• Organize and maintain physical and digital records for easy access and retrieval.

• Support various administrative tasks when needed to assist other departments.

• Generate reports and summaries for internal teams to help in decision-making processes.

• Maintain confidentiality of sensitive information at all times.

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 3 years of experience. The role requires excellent attention to detail, high level of accuracy, strong organizational skills, and the ability to manage multiple tasks efficiently. Candidates must be open to 6 days working during the day shift.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.