Key Responsibilities:
Handle inbound and outbound customer calls in a professional manner
Resolve customer queries and complaints effectively and on time
Provide accurate information related to products, services, or policies
Maintain call logs and records using CRM tools
Follow up with customers to ensure satisfaction
Escalate unresolved issues to the appropriate internal teams
🔹 Required Skills:
Excellent communication skills in [English/Hindi/Regional Language]
Strong listening and problem-solving abilities
Basic computer knowledge and typing speed
Patience and a customer-first attitude
🔹 Benefits:
Fixed salary + performance incentives
On-the-job training provided
6-day working (1 rotational week off)
Growth and promotion opportunities.