The Telesales Executive is responsible for generating sales over the phone, maintaining customer relationships, and achieving assigned targets. The role requires strong communication skills, customer handling ability, and a results-driven mindset.
Key Responsibilities
Make outbound calls to prospective and existing customers to promote products or services.
Understand customer needs and recommend suitable products or services.
Follow up on leads from marketing campaigns and convert them into sales.
Handle customer questions, objections, and complaints professionally.
Build and maintain strong customer relationships to ensure repeat business.
Provide feedback to management on customer needs, issues, and market trends.
Required Skills & Competencies
Excellent verbal communication and interpersonal skills.
Good listening skills and customer-focused attitude.
Ability to handle pressure and meet targets.
Basic computer knowledge (CRM, MS Office, data entry).
Fluency in required languages (e.g., English, Hindi, regional language).