A Technical Telecaller handles customer calls related to software, apps, or technical issues.
The job involves explaining products, solving basic problems, and sometimes selling technical services over phone calls.
Explain technical products/services
Generate leads
Provide basic technical guidance
Close sales (in some roles)
☎️ 1. Outbound Calling
Call potential customers from provided data/leads
Introduce company’s software or technical services
💻 2. Product Promotion
Explain features of software (CRM, billing, apps, etc.)
Tell customers how it solves their problems
🎯 3. Lead Generation & Qualification
Identify interested customers
Collect basic details and qualify leads
💰 4. Sales & Conversion
Convince customers to purchase or subscribe
Achieve daily/weekly/monthly targets
🔧 5. Basic Technical Guidance
Answer simple technical queries
Guide customers on usage or installation (if required)
📝 6. CRM & Reporting
Update call status, leads, and sales in system
Maintain daily call reports