Telesales Executive

Job Title: Telesales Executive

Job Summary:
We are seeking a motivated and results-driven Telesales Executive to join our sales team. The ideal candidate will contact potential and existing customers by phone, explain products or services, answer customer questions, and close sales while delivering excellent customer service.

Key Responsibilities

• Make outbound calls to prospective and existing customers.

• Explain products, services, and promotional offers.

• Identify customer needs and recommend suitable solutions.

• Generate leads and convert inquiries into sales.

• Achieve daily, weekly, and monthly sales targets.

• Maintain accurate records of customer interactions in the CRM system.

• Follow up on leads and existing customers to maximize sales opportunities.

• Handle customer objections professionally and negotiate when appropriate.

• Coordinate with other departments to resolve customer issues.

• Stay updated on product knowledge and company policies.

Required Skills

• Excellent verbal communication and interpersonal skills.

• Strong persuasion and negotiation abilities.

• Customer-focused attitude.

• Basic computer and CRM software knowledge.

• Ability to work under pressure and meet sales targets.

• Good listening and problem-solving skills.

• Time management and organizational skills.

Qualifications

• High school diploma or bachelor's degree (preferred).

• 0–2 years of experience in telesales, telemarketing, customer service, or a related field.

• Freshers with strong communication skills may also apply.

Preferred Qualities

• Positive attitude and self-motivation.

• Confidence in handling customer conversations.

• Ability to build rapport quickly.

• Team player with a results-oriented mindset.

Key Performance Indicators (KPIs)

• Number of calls made per day.

• Lead conversion rate.

• Sales revenue achieved.

• Customer satisfaction score.

• Follow-up and retention rate.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 6 months of experience.