Telesales Executive

Position Title:

Online Sales, E-commerce & Social Media Executive

Location:
Vasai Road (West) - Mumbai

Industry:
Biomedical / Diagnostics / Medical Devices/Healthcare

Education & Qualifications:

• Required: Bachelor’s degree in Marketing, Business Administration, Life Sciences, or related field

• Preferred: Certifications in Digital Marketing, E-commerce, or Social Media Management

Experience:

• 1–3 years of experience in E-commerce, Online Sales, or Digital Marketing

• Experience handling marketplaces (Amazon, Flipkart) and social media platforms preferred

Skills & Qualifications:

• Strong understanding of e-commerce platforms and online marketplaces

• Basic knowledge of digital marketing and social media advertising

• Good communication and coordination skills

• Proficiency in MS Excel and reporting tools

• Ability to multitask and manage deadlines in a fast-paced environment

• Attention to detail and problem-solving ability

Reports To:

Director / Senior Management

Role Overview:

The Online Sales, E-commerce & Social Media Executive will be responsible for managing the company’s online sales channels, marketplace operations, and social media presence. The role includes driving digital revenue, ensuring smooth order processing, coordinating with internal teams, and building strong customer engagement through social media platforms.

Key Responsibilities :

1. Online Sales & Lead Management

• Handle inquiries from IndiaMART, TradeIndia, Website, WhatsApp Business, and other platforms

• Generate and convert leads from diagnostic labs, hospitals, and clinicians

• Share quotations, negotiate pricing within approved margins, and close orders

• Ensure fast response time and effective follow-ups

2. E-commerce & Marketplace Management

• Manage product listings across website and marketplaces

• Maintain accurate product descriptions, pricing, images, and stock visibility

• Monitor product performance, ratings, and customer feedback

• Optimize listings for higher visibility and conversions

3. Digital Marketing & Social Media

• Manage company presence on Instagram, Facebook, and LinkedIn.

• Plan and execute content calendars (posts, reels, campaigns).

• Run campaigns on social media to generate leads and sales.

• Track engagement, reach, and conversion metrics.

4. Sales Coordination & Order Execution

• Coordinate with sales, service, warehouse, and logistics teams

• Ensure smooth order processing from inquiry to delivery

• Manage dispatch, returns, replacements, and issue resolution

• Maintain MIS reports and sales tracking

5. Inventory & Business Control

• Monitor stock levels and coordinate replenishment

• Support liquidation of slow-moving / near-expiry inventory

• Maintain CRM database and track repeat orders

• Support credit control through timely payment follow-ups

6. Customer Relationship Management

• Handle customer queries, complaints, and feedback

• Build long-term relationships with labs and institutions

• Ensure repeat business and customer satisfaction

Monthly KPIs  

• Online Sales Revenue  

• Lead Generation   

• Conversion Ratio  

• New Customer Acquisition  

• Repeat Business  

• Average Order Value  

• Response Time  

• Gross Margin  

Key Performance Expectations

• Strong focus on consumables (HbA1c, biochemistry reagents, controls, calibrators)

• Drive secondary sales and stock liquidation

• Improve digital visibility and lead quality

• Ensure disciplined follow-ups and revenue closure

Tools & Platforms

IndiaMART | TradeIndia | Google Ads | Meta Ads | WhatsApp Business | CRM | MS Excel

Growth Path

Online Sales Executive → Key Account Manager (Labs) → Business Development Manager (IVD)

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 2 years of experience.