Telesales Executive

About the Role

We are looking for an enthusiastic and customer-focused Telecaller to engage with customers, understand their requirements, and drive sales through effective communication. The ideal candidate should possess strong interpersonal skills, a customer-centric approach, and the ability to convert inquiries into successful business opportunities.

Key Responsibilities

Customer Engagement & Sales

• Connect with customers through inbound and outbound calls to understand their requirements.

• Provide accurate information about products and services and guide customers toward suitable purchase decisions.

• Convert customer inquiries into sales opportunities through effective communication and persuasion.

• Identify opportunities for upselling and cross-selling to maximize revenue.

Customer Experience

• Deliver a seamless and positive customer experience during every interaction.

• Address customer queries, concerns, and objections professionally and efficiently.

• Build strong customer relationships to encourage repeat business and referrals.

Call Management & Operations

• Manage high call volumes while maintaining service quality and productivity standards.

• Maintain accurate records of customer interactions, follow-ups, and sales outcomes.

• Ensure timely completion of assigned tasks and achievement of daily targets.

Product Knowledge

• Develop and maintain strong knowledge of automobiles, products, and services.

• Stay updated on ongoing offers, promotions, and company processes.

• Effectively communicate product benefits and features to customers.

Requirements

• Minimum 1 year of experience in Outbound Sales, Inbound Sales, Telecalling, Upselling, Customer Service, or a related role.

• Undergraduate or Graduate (candidate should not be currently pursuing regular education).

• Excellent communication and interpersonal skills.

• Ability to handle customer objections and close sales opportunities.

• Strong customer service orientation and problem-solving abilities.

• Comfortable working in a target-driven and performance-focused environment.

• Basic computer knowledge and familiarity with CRM systems is preferred.

Language Requirements

• Fluency in English and Hindi is mandatory.

• Proficiency in the local/regional language is preferred.

Shift Details

• Working Hours: 11:00 AM to 8:00 PM

• Week Off: One weekday off (Between Monday-Friday)

Preferred Skills

• Strong negotiation and persuasion skills.

• Ability to multitask and manage multiple customer interactions.

• Positive attitude, adaptability, and willingness to learn.

• Interest or knowledge in the automobile industry will be an added advantage.

What We Offer

• Opportunity to work in a fast-growing and dynamic environment.

• Performance-driven incentives and growth opportunities.

• Continuous learning and career development.

• Collaborative and customer-centric work culture.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 6+ years Experience.