Job Description – Team Leader

Company: Royal Nuptials Pvt. Ltd. (Royal Indian Vivah)
Location: Pune
Position: Team Leader – Matrimony Operations
Employment Type: Full-Time

About Us:

Royal Nuptials Pvt. Ltd., under the brand Royal Indian Vivah, is one of India’s most trusted matrimony platforms serving diverse Indian communities. Our mission is to connect individuals and families to their perfect match with a blend of technology and personalized services.

Role Overview:

We are looking for a dynamic and motivated Team Leader to oversee our matrimony operations team. The ideal candidate will lead a team of Relationship Managers/Executives, ensure smooth profile management, drive registrations, and deliver excellent customer experience.

Key Responsibilities:

• Team Management:

  • Supervise, train, and motivate a team of executives to achieve monthly targets.

  • Conduct regular team meetings, performance reviews, and provide constructive feedback.

• Operations & Process:

  • Ensure smooth handling of profiles, registrations, and match recommendations.

  • Monitor daily activities to maintain high-quality standards and service delivery.

• Customer Success:

  • Resolve escalated customer issues with professionalism and empathy.

  • Ensure timely follow-ups with clients and maintain relationship quality.

• Sales & Target Achievement:

  • Guide the team to achieve lead conversion and revenue targets.

  • Analyze sales data and prepare weekly/monthly performance reports.

• Collaboration:

  • Work closely with management for new initiatives, campaigns, and process improvements.

  • Coordinate with the tech and marketing team to ensure smooth user experience.

Required Skills & Qualifications:

• Graduate in any discipline (MBA preferred).

• 2-5 years of experience in team handling, preferably in matrimony, BPO, sales, or customer service industry.

• Strong leadership, communication, and interpersonal skills.

• Ability to motivate and mentor team members to achieve targets.

• Good understanding of CRM tools and reporting.

• Problem-solving attitude and client-focused approach.

What We Offer:

• Competitive salary + performance-based incentives.

• Career growth opportunities in a fast-growing matrimony business.

• Supportive and collaborative work environment.

• Opportunity to make a real difference in people’s lives by helping them find their perfect match.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 6+ years Experience.

More about this Telecalling Team Leader job

1. What is the eligibility criteria to apply for this Telecalling Team Leader job?
   Ans: The candidate should be All Education levels and above with 6 months - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹40000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Team Leader job?
   Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., ROYAL NUPTIALS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Team Leader role?
   Ans: There is an immediate opening of 1 Telecalling Team Leader at ROYAL NUPTIALS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job has Day Shift.