Telesales Telecalling Team Leader

Inside Sales- Lead Department: Sales

Location: Ahmedabad

Experience: 3-5 Years

Key Responsibilities

 Handle inbound and outbound customer calls to generate sales and convert qualified leads.

 Understand customer requirements and recommend suitable products based on their needs.

 Manage the complete lead journey from initial enquiry to order closure.

 Maintain regular follow-ups with prospective and existing customers.

 Build and maintain strong relationships with customers to encourage repeat purchases.

 Identify opportunities for upselling and cross-selling relevant products.

 Assist customers with product-related queries, order-related concerns and basic issue resolution.

 Maintain accurate customer and sales information in the CRM.

 Coordinate with internal teams for order processing, delivery and customer-related requirements.

 Monitor customer feedback and communicate recurring requirements, concerns and market insights to the management.

 Support new team members with product knowledge, calling processes and day-today activities.

 Assist the reporting manager in monitoring team performance, follow-ups and CRM discipline.

 Contribute ideas to improve calling efficiency, customer conversion and overall sales processes.

Candidate Profile:

 3-5 years of experience in telecalling, telesales, inside sales or customer-facing sales.

 Strong verbal communication and convincing skills.

 Good understanding of sales processes and lead conversion.

 Customer-oriented with strong follow-up and relationship-building skills.

 Comfortable working with excel, CRM systems and sales reports.

 Ability to work with targets and handle a high volume of customer interactions.

 Good coordination and problem-solving abilities.

 Prior experience in B2C, e-commerce or a product-based business will be an advantage.

• It is a Full Time Telesales / Telemarketing job for candidates with 3 - 6+ years Experience.