Telecalling Team Leader

Job Purpose:

The Insurance Team Leader oversees a team of insurance advisors or customer service representatives, ensuring effective daily operations, achieving performance targets, and maintaining high standards of service and compliance.

Key Responsibilities:

• Supervise, support, and motivate a team of insurance agents/advisors.

• Monitor individual and team performance to ensure KPIs and sales targets are met.

• Provide coaching, feedback, and regular training to improve team knowledge and skills.

• Ensure compliance with company policies, procedures, and insurance regulations.

• Handle escalated customer queries and complaints professionally.

• Coordinate with other departments such as underwriting, claims, and sales.

• Conduct regular team meetings and performance reviews.

• Prepare and maintain accurate performance and activity reports.

• Drive a customer-first culture within the team.

Qualifications & Experience:

• Bachelor’s degree in Insurance, Business, or related field (preferred).

• 3+ years of experience in the insurance sector, including at least 1 year in a leadership role.

• Strong knowledge of insurance products (life, health, general, or motor insurance).

• Proven experience in managing teams and meeting sales or service goals.

Key Skills:

• Leadership and people management

• Excellent communication and interpersonal skills

• Customer service orientation

• Sales and target-driven approach

• Problem-solving and conflict resolution

• Time management and organizational skills

• Proficiency in MS Office and insurance software

• It is a Full Time Telesales / Telemarketing job for candidates with 2 - 3 years of experience.

More about this Telecalling Team Leader job

1. What is the eligibility criteria to apply for this Telecalling Team Leader job?
   Ans: The candidate should be 12th Pass and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Team Leader job?
   Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., LANDMARK INSURANCE BROKERS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Team Leader role?
   Ans: There is an immediate opening of 10 Telecalling Team Leader at LANDMARK INSURANCE BROKERS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job has Day Shift.