Telecalling Team Leader

18,000 - 40,000 /month*

Ghw Hospitality Private Limited

Kaushambi, Ghaziabad

₹5,000 incentives included

2 - 5 years Experience in Telesales / Telemarketing

1 Opening

Incentives included

Full Time

Skills Required

Wiring

Communication Skill

Outbound/Cold Calling

Lead Generation

Domestic Calling

Computer Knowledge

MS Excel

Job Highlights

Sales Type: Hospitality, Travel & Tourism

Graduate and above

All genders

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Telecalling Team Leader to join our team at Ghw Hospitality Private Limited. This role involves managing essential data processes, ensuring accuracy, and providing administrative support. Get a salary of ₹18,000 - ₹40,000 along with career growth opportunities in a collaborative environment.

Key Responsibilities

1. Team Handling & Mentorship

Supervise and motivate a team of telecallers to achieve daily, weekly, and monthly calling targets.

Conduct regular training sessions on communication skills, objection handling, and product knowledge.

Monitor live calls and provide constructive feedback to improve conversion rates and script adherence.

2. Appointment Generation & Lead Management

Strategize outreach campaigns to maximize the volume of qualified appointments generated for the field team.

Ensure the quality of leads by implementing rigorous qualification standards before handover.

Track lead aging and ensure timely follow-ups to prevent lead leakage.

3. Sales Team Coordination

Act as the primary liaison between the telecalling unit and the sales team to ensure a smooth transition of prospective clients.

Gather feedback from sales executives on the quality of appointments to refine calling strategies.

Align calling schedules with sales team availability to optimize meeting success rates.

4. Branch & Internal Coordination

Collaborate with the Branch Manager and other department heads to align telecalling activities with overall branch objectives.

Manage administrative tasks related to the team, including attendance, performance reports, and resource allocation.

Serve as the central point of contact for the entire team to ensure clear communication of company policies and updates.

5. Business Enhancement

Identify market trends and customer feedback patterns to suggest improvements in the sales process.

Implement innovative calling strategies to expand the customer base and increase market share.

Analyze performance data to identify bottlenecks and execute solutions that drive revenue growth.

Preferred Qualifications

Experience: Proven track record in telecalling, with at least 2–3 years in a supervisory or leadership role.

Skills: Exceptional verbal communication, strong analytical mindset, and proficiency in CRM software.

Attributes: High energy, result-oriented, and the ability to thrive in a fast-paced, target-driven environment.

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 2 - 5 years of experience.

More about this Telecalling Team Leader job

What skills and experience do you need for this Telecalling Team Leader job?
Ans : To apply for this Telecalling Team Leader job, candidates should have skills like Wiring, Communication Skill, Outbound/Cold Calling, Lead Generation, Domestic Calling, Computer Knowledge, MS Excel along with 2-5 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Telecalling Team Leader job ranges between ₹18,000-₹40,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Telecalling Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kaushambi, Ghaziabad.
How many vacancies are there for this Telecalling Team Leader job?
Ans : There is 1 vacancy for this Telecalling Team Leader role.
Is this job open for all genders?
Ans : Yes, this Telecalling Team Leader job is open for both male and female candidates.
What are the key responsibilities of this Telecalling Team Leader job?
Ans : As a Telecalling Team Leader, key responsibilities include skills like Wiring, Communication Skill, Outbound/Cold Calling, Lead Generation, Domestic Calling, Computer Knowledge, MS Excel. This role is part of Telesales / Telemarketing category.
What is the job location for this position?
Ans : The job location for this Telecalling Team Leader position is Kaushambi, Ghaziabad.
Who is the right fit for this Telecalling Team Leader job?
Ans : A candidate having skills like Wiring, Communication Skill, Outbound/Cold Calling, Lead Generation, Domestic Calling, Computer Knowledge, MS Excel with 2-5 years of experience is the right fit for this Telecalling Team Leader job.
What makes this Telecalling Team Leader job a good opportunity?
Ans : This Telecalling Team Leader job is a good opportunity as it offers a salary between ₹18,000-₹40,000 per month. This is a Full Time job and has 1 openings.

Candidates can call HR for more info.

Other Details

Incentives

Yes

No. Of Working Days

Skills Required

Computer Knowledge, Domestic Calling, Lead Generation, Wiring, Communication Skill, MS Excel, Outbound/Cold Calling, team handling, generate appointment